Glitches on a Collision Course
Tolerating these glitches as a fact of life is no longer acceptable given that there are three forces currently on a collision course that are increasing the amount and severity of glitches.
These forces are:
- The IT skills issue due to the declining enrollment in computer science and IT-related degree programs as well as the retiring mainframe expertise;
- Massive mergers and acquisitions that make IT integration extremely challenging; and
- The sheer ubiquity of technology. The first fully digital, fully connected generation is growing up and with each connected user comes a higher risk of computer and/or software failures.
With these three factors colliding, we see widespread and lingering effects on business and consumers in the form of software glitches.
How These Glitches Can Take Down Your Business
While many businesses are aware of the public impact of these computer glitches, they are not aware of the underlying causes or how to appropriately address them and prevent them. The software glitch has become an accepted excuse for inaccuracies or mistakes. However, when you consider that humans program computers, you have to wonder why we continue to fault the computer for errors.
The underlying causes of such mistakes will only become more widespread as we expand our networks to connect with people all over the world. Not to be confused with a computer virus or security software, “Glitch” is addressing the fundamental issues that will affect the global economy.
These issues are the complacency and lack of attention to detail when it comes to the most basic aspects of the software design. In many instances, software developers know better but in their haste, they cut corners. In other scenarios, management is too focused on cutting corners to please investors with bottom line cost savings – all of this is done at the risk of compromising brands and the safety of the public.
Through the years, these types of shortcuts have piled up. This is why we’re seeing the increase of computer glitches that once affected tens of people are now affecting hundreds of thousands if not millions of people.
