The Ubiquitous Software Glitch
Every day our news headlines are filled with stories of software glitches. These glitches make us shake our heads and wonder how could a consumer actually be charged $23 quadrillion dollars for a package of cigarettes or why bank customers were locked out of their own accounts or how is it possible that the U.S. government would erroneously issue federal stimulus funds to prison inmates.
Other more serious glitches make us question the value of technology as a catalyst to innovation and wealth creation. These types of glitches are a matter of life and death. They include automobile recalls, software programming mistakes that lead to radiation poisoning of cancer patients, and the threat of cyber attacks that infiltrate governments, shut down power grids and tamper with our water supply.
“Glitch: The Hidden Impact of Faulty Software”
Written by Dr. Jeffrey Papows, a 30-year information technology veteran, “Glitch” is a business technology book that examines the technical, business and consumer impact of these software glitches that continue to erode brands, consumer confidence, productivity, and profitability.
Based on extensive research and interviews with the world’s foremost experts from business, technology, government, and academia including IBM, Ford Motor Company, advisors to President Obama, and The University of Notre Dame, “Glitch” provides sound recommendations on how to reduce the proliferation of these glitches.
