Chapter One: Converging Forces
- Learn why there are more glitches today than ever before despite so-called advances in technology.
- Gain a deeper understanding of the three forces that are on a collision course that can take down businesses and affect the global economy.
- Read the interview with the consumer who was charged $23 quadrillion dollars for a package of cigarettes. Learn about the glitches behind the Men’s Wearhouse and Mr. Tux formal wear merger that left grooms standing at the altar. Review how prison inmates were erroneously issued federal stimulus checks.
Chapter Two: The Personal Impact
- Understand the life and death impact of software glitches.
- Gain a deeper understanding of the Toyota automobile recalls.
- Hear from Ford Motor Company on the role of I.T. governance to help halt the spread of glitches.
- Read about the software behind radiation machines that is leading to poisoning and the wrong treatments for cancer patients.
Chapter Three: Cyber Terrorism and Other Hidden Threats
- Cyber terrorism, cyber attacks and other malicious activities are posing a greater threat than hand-to-hand combat.
- Nefarious behavior can come from anywhere and steal critical data, take down power grids and affect our water supplies.
- Learn why governments and private sector businesses that have inconsistent approaches to managing their I.T. infrastructures are prime targets for a cyber attack.
Chapter Four: Dealing with Everyday Glitches
- Everyday glitches are more expensive to businesses and consumers than most people are aware.
- Understand the implications of the $80 million dollar I.T. revamp project for the state of Oregon’s healthcare system and how 2,800 new patients were ‘misplaced,’ representing a loss of $9 million in annual revenue.
- Better understand why companies aren’t more proactive about identifying potential glitches before they are let loose on the public.
Chapter Five: Technology’s Influence: Past, Present and Future
- Trace the history of technology and its evolution as a wealth creation engine and how it is inadvertently leading to the proliferation of glitches.
- Explore the impact of the Great Recession from an IT perspective and explore whether it could have been better predicted through stronger infrastructures.
- Understand the inner workings of the tech industry and the potential threats to its sustainability.
Chapter Six: The Mobility and Network Maze
- Gain an understanding of the mobile revolution for better and for worse.
- Explore the affects of limited bandwidth in an unlimited Internet.
- Review the rise of mobile workforce and its impact on productivity.
- Envision the opportunities ahead
Chapter Seven: Governing the Government
- Review the role of government in aiding citizens, facilitating technology and creating more sound infrastructures to protect and serve.
- Gain insight from government officials on the complexities behind the IT infrastructure.
- Analyze the ramifications of disjointed government agencies and how this affects businesses and consumers.
Chapter Eight: The Way Forward
- Gain insight into how to prepare for the future to avoid and/or minimize the impact of glitches.
- Consider the prescriptive to help managers and executives mitigate glitches.
- Get perspective on the actions your company can take today to develop stronger infrastructures that will contribute to the profitability and the betterment of the IT industry.
